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Rates, Metering, Billing

General Information Rate Increase Application Info Rates, Metering, Billing New Customers Property Owner Responsibilities Failure to Pay Water Bills

The Hawaii State Public Utilities Commission (PUC) regulates LWC rates. A copy of the approved tariff is on file in the LWC/HRI offices in the Laie Shopping Center.

As approved by the PUC, LWC charges customers as follows --


Effective October 15, 2018:
Monthly water usage charge:
Usage charge 0-13,000 gallons per month - $5.00 per 1,000 gallons
Usage charge 13,001-30,000 gallons per month - $6.00 per 1,000 gallons
Usage charge 30,001-75,000 gallons per month - $6.98 per 1,000 gallons
Usage charge 75,001+ gallons per month - $7.49 per 1,000 gallons


Monthly meter billing charge:
3/4" - $19.84
1" - $33.06
1 1/2" - $66.13
2" - $105.81
4" - $330.65
6" - $661.29
8" - $1,058.07

Other water charges include:
New residential water meter - $3,100.00
Reconnection fee (business hours Monday through Friday, 8 a.m. - 3 p.m.) - $150.00
Reconnection fee (non-business hours) - $225.00
Returned check fee - $25.00
Delinquent account collection fee - minimum $25.00
Late payment fee - 1% per month of delinquent balance after 30 days

An LWC representative reads the water meter located near your property line every month.

LWC issues a billing statement every month. Payments are due 30 days from the date the bill is issued. Residents may pay their water bills at the LWC/HRI main offices in the Laie Shopping Center, or mail them to:

Laie Water Company
55-510 Kamehameha Hwy.
Laie, HI 96762

As noted above, late payments are billed an extra 1% per month of the delinquent balance.

New Automatic Bill Payment Service now available for water customers. To download an application please click here.

 
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